Business networks, broadband and telephony. Small business IT, made for Scotland.
The analogue phone switch-off

It might not just be your phone.

The move to digital phone services can affect more than the handset on your desk. Find out what your business depends on, then plan the change properly.

Traditional phone services are changing.

Openreach’s planned deadline for retiring traditional PSTN services is 31 January 2027. Voice services are moving to digital connections. Check your own migration arrangements with your provider.

Read Openreach’s switch-off guidance
31January 2027Planned PSTN retirement

BetaSafe is an independent business and is not affiliated with Openreach or BT. Source checked September 2026.

What is still using a phone line?

These are examples of equipment to check, not a list of things that will necessarily stop working. The connection type, model and service provider matter.

Alarm systems

Intruder or fire alarms that signal through a phone line.

Payment terminals

Older card machines using a dial-up connection.

Door entry & intercoms

Entry systems that call a landline or use an analogue connection.

Lift & emergency phones

Emergency communication equipment connected to a telephone line.

Fax machines

Standalone machines and multifunction printers with fax lines.

Modems

Dial-up links used by older business equipment.

Monitoring systems

Remote telemetry and monitoring with an analogue connection.

Legacy phone systems

Older handsets and phone systems connected to PSTN/ISDN services.

Understand the dependencies.
Then make the move.

Start with the services you pay for and the equipment attached to them. A line that nobody uses for calls might still have an important job.

For alarms, lifts and other safety-related equipment, changes must be agreed with the responsible equipment provider or maintainer. We can help coordinate the infrastructure work.

Digital voice depends on power and connectivity. We help you consider what needs to keep working during an outage and what resilience is appropriate.

  1. Identify what is connected

    Review legacy services, trace attached equipment and establish who is responsible for it.

  2. Determine what needs to change

    Check compatibility and requirements with the relevant service and equipment providers.

  3. Design the replacement

    Plan suitable connectivity, telephony and resilience for the way your business works.

  4. Carry out or coordinate the migration

    Agree the work, timing and testing, coordinating with specialist maintainers where needed.

  5. Look after the new infrastructure

    Offer ongoing management of the agreed replacement network and connections.

Find out what your business depends on.

Our £295 Health Check helps identify analogue dependencies and gives you practical next steps. Migration work is quoted separately.

Arrange a Health Check